Term and Condition
Nau mai, welcome to the Wakatipu Toy Library
By becoming a member or using our services, you agree to the following Terms & Conditions. Please read carefully.
1. Membership Fees
● All membership fees are non-refundable and non-transferable.
● Fees, fines, and borrowing limits are subject to change at any time at the discretion of the Committee.
2. Membership & Duties
● Membership covers one family only and cannot be shared or transferred.
● Members must treat the Toy Library, its staff, volunteers, and other members with respect and care.
● It is your responsibility to keep your MiBase profile up to date, including contact details and number of children.
● You will receive a MiBase login to manage your membership, renew toys, sign up for helping duties, track loans and missing pieces.
Helping Memberships
Helping members support the day-to-day running of the Toy Library.
● 6-month membership: 1 helping session (2 hours)
● 12-month membership: 2 helping sessions (2 hours each)
● Members who do not complete their required helping sessions by the end of their membership term will be charged the difference between a helping and a full membership.
● Duty sign-ups are managed through MiBase.
● If you can’t attend your scheduled session, please contact the Librarian as soon as possible.
● Failure to complete helping sessions may prevent membership renewal.
3. Borrowing Toys
● All toys are borrowed at your own risk. Membership fees do not cover loss or damage.
● You may only borrow toys once proof of membership payment has been made and ID has been sighted.
● Borrowing limits per loan:
○ All standard memberships: 4 toys, 2 puzzles, 1 costume
○ Big Borrower membership: 6 toys, 3 puzzles, 2 costumes
○ Holiday memberships may exclude certain high-demand toys
● Check toys and puzzles are complete before leaving, or as soon as you get home. If anything is missing or damaged, contact the Librarian immediately at wakatiputoylibrary@gmail.com
● Toys cannot be swapped, loaned, or borrowed on behalf of others.
● No toys can be borrowed while fees or overdue toys are outstanding.
● Please supervise toy use to prevent damage (e.g. from pens, water, or rough play).
● Do not leave toys outside overnight.
● Do not attempt to repair toys yourself without first speaking to the Librarian.
● There are no holds or reserves on toys.
4. Toy Returns, Care & Missing Pieces
● Toys are loaned for up to 3 weeks and can be renewed once (excluding high-demand toys).
● Please return toys clean, dry, and complete during open hours only. Leaving toys outside of the library may result in fines or membership suspension.
● There are no late fees, but new toys cannot be borrowed while overdue toys remain on your account.
Missing, Dirty and Damaged Toys
● Please inform the Librarian about any broken or missing parts at return.
● If a toy is returned dirty or incomplete, it will be renewed for another 3 weeks for cleaning or to locate missing pieces. If you have already used your renewal limit, please speak to the Librarian about an extension.
● If a toy is returned dirty, damaged, or incomplete without prior notice to staff, your borrowing allowance may be reduced by that number of toys, until the issue has been resolved.
● Missing pieces will be logged on your MiBase account.
● You have up to 9 weeks (from due date) or until your membership ends (whichever comes first) to return toys, missing pieces or dirty toys. If toys or their pieces are not returned within this timeframe, you may be charged a replacement, repair or cleaning fee.
● If items are broken, you may be charged a repair or replacement fee.
Fees
● A $10 fee applies for lost Zippit bags.
● A $20 fee applies for lost Sistema containers
● Fees vary depending on age, condition, and importance of the missing or damaged part, ranging from a small replacement charge to the full replacement cost.
5. Safety & Responsibility
● We aim to ensure all toys are safe and well-maintained. Please report any safety concerns immediately.
● Members are responsible for providing their own helmets or safety gear for ride-on toys.
● For battery-operated toys, please use your own batteries and remove them before returning the toy.
● Toys are borrowed at your own risk, and the Toy Library is not liable for injury, loss, or damage resulting from toy use.
● Members must ensure toys are suitable for their child’s age and stage and supervise tamariki at all times — both while borrowing and when visiting the Library.
● The Toy Library is not responsible for vehicle damage in the carpark.
6. Privacy
● Personal information is used solely for membership administration and will not be shared with third parties.
● Members are responsible for updating personal details via MiBase or by contacting the Librarian.
7. Termination of Membership
Membership may be suspended or terminated if:
● Toys are repeatedly kept overdue without communication
● Toys are consistently returned damaged, incomplete, dirty or outside open hours
● Helping sessions are not completed
● Behaviour is inappropriate or disrespectful
Unpaid fees or fines remain due even after termination.
8. Debt Collection
If significant unpaid fees, fines, or unreturned toys remain, the Toy Library may engage debt collection services to recover costs.
9. Updates to Terms
The Wakatipu Toy Library reserves the right to update or modify these Terms & Conditions at any time. Significant changes will be shared via our website, newsletter, or email.
By signing up, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
We look forward to helping your whānau enjoy the fun and discovery of play!
Last Update: 12/11/2025